Appointment Booking FAQs
Q: What are the current wait times?
A: Please keep in mind these are approximate booking times:
Male Cats: 3 months
Female Cats: 9 months
Small Dogs: 8 months (males) / 12 months (females)
Medium - XL Dogs: 15 months
Q: Do you have a cancellation list?
A: Yes! Our cancellation list is reserved for clients with a confirmed and paid appointment. Please submit an appointment request form. Upon confirming your appointment, an invoice will be emailed to you. Once payment has been received, you will be added to the cancellation list and we'll be in touch if an earlier appointment becomes available.
Q: How old does my pet need to be to have the surgery?
A: It is required that your pet be a minimum of 4 months of age and weigh a minimum of 2kgs (4.4lbs). Your pet must be less than 7 years of age at the time of surgery.
Q: Which days do you take appointments?
A: We book our appointments Mondays through Fridays, excluding Wednesdays.
Q: How long will my pet be in the clinic?
A: Drop off is in the morning and pickup is same day, in the afternoon. No overnight stay. Exact drop off and pick up times will be provided upon appointment confirmation booking.
Q: How long after my female dog’s heat can she have surgery?
A: Our policy is to wait 3 months from the start of your dog’s heat before she will be eligible for surgery. Please keep us up to date on your pet's heat cycle so we can ensure she is booked in appropriately. We can proceed with surgery for female cats in heat.
Q: My pet is has a health condition and/or is on medications, does this matter?
A: Yes! Due to the nature of our clinic, we only provide services for healthy animals. We need to know well in advance of all medications or health concerns for your pet to confirm their eligibility for surgery.
Q: How do I cancel or reschedule an appointment?
A: Please reply to any email or text message we have sent you indicating you no longer require the appointment or need to reschedule and we will assist you!
Payment and Add-On FAQs
Q: When is my payment due?
A: Prepayment of your pet's surgery is required to secure it's appointment, due 2 weeks prior to the surgery date. An invoice for the surgery fee and a link to our additional services page will be sent to your provided email upon confirmation of your pet's appointment.
Q: How do I pay for my services?
A: An email was sent to you upon appointment confirmation titled Invoice, Cancellation List & Add-Ons. This email includes a link to your invoice where you can make your payment online. If your invoice link is missing or expired, please reply to the email letting us know and we will resend it. If you are unable to complete payment online, payment can also be made in person at the clinic during office hours (Mon, Tues, Thurs, Fri: 9am-3pm). We do not accept e-transfer or payment over the phone.
Q: What if I adopted my pet from the Niagara or Fort Erie SPCA?
A: If you adopted your pet from the Niagara or Fort Erie SPCA, the cost of your pet’s surgery is covered through your adoption agreement therefore an invoice link will not be provided. Please disregard any payment reminders.
Q: Is pain medication an extra charge?
A: No, take-home pain medication is included in the cost of the surgery.
Q: Do you offer bloodwork?
A: No, we do not require or provide bloodwork. If you wish to have bloodwork done prior to surgery, please do so with your regular vet and send us the results via email: firstname.lastname@example.org for review.
Q: Does my pet really need a head cone?
A: An e-collar (head cone) or alternative (onesie) will help to prevent your pet from licking its incision after surgery and avoid possible complications such as infection. It is recommended that your pet wear an e-collar (cone) or alternative for 14 days post surgery.
Q: What is a microchip?
A: Microchips are a one-time, permanent form of identification. We recommend microchipping your pet as an important aid in getting your lost pet back home to you. Collars can break, tags can be lost and tattoos can become hard to read. This is not a tracking device but a form of identification. For more information, go to: https://www.24petwatch.com/lost-pet-services/why-microchip
Q: Does my pet need to be up to date on vaccinations to come in for surgery?
A: Although not mandatory for surgery, we recommend that all pets be up to date with vaccinations. Immunizing your pet is an important procedure that, in most cases, will provide protection against an illness that may be life threatening. Failure to vaccinate could result in your pet contracting a serious preventable disease.
Q: What is the flea treatment you offer?
A: We offer a one time dose of Advantage II : Flea Treatment. This application will help eliminate current flea infestation and prevent fleas for up to 30 days for the treated pet. A prevention program should be established with your regular veterinarian for continued treatment and for any other pets in your home.
Q: Can I bring another pet for just vaccinations or flea treatment?
A: No, we only offer these as an add-on with surgery.
Q: Can I make an appointment for my other pets?
A: Yes, please submit separate appointment request forms for each pet that you want to spay/neuter.
Q: Do you offer spay/neuter services for rabbits?
A: No, we strictly offer spay/neuter services for cats and dogs.
Q: Do you offer transportation or boarding services?
A: No, we do not.
Q: Do you offer declawing, dewclaw removal, or dental surgeries?
A: No, we do not. We are strictly a spay/neuter clinic.
Appointments must be pre-booked and pre-paid. Please review the eligibility criteria to ensure your pet meets the requirements prior to submitting an appointment request.
To request an appointment, please submit an appointment request form above by clicking the red "Make An Appointment" button.