Appointment Booking FAQs

Q: What are the current wait times?

A: We are currently booking appointments approximately 2 months in advance for male cats, 8 months in advance for female cats, and 8-14 months in advance for dogs.

Q: How old does my pet need to be to have the surgery?

A: It is required that your pet be a minimum of 16 weeks of age and weigh a minimum of 2kgs (4.4lbs).

Q: Which days do you take appointments?

A: We book our appointments Mondays through Fridays, excluding Wednesdays.

Q: How long will my pet be in the clinic?

A: Drop off in morning and pickup same day, in the afternoon. No overnight stay.

Q: How long after my female dog’s heat can she have surgery?

A: Our policy is to wait 3 months from the start of your dog’s heat before she will be eligible for surgery.

Q: Do you have a cancellation list?

A: Yes! Our cancellation list is reserved for clients with a confirmed and paid appointment. Upon confirming your appointment, an invoice will be emailed to you. Once payment has been received, you will be added to the cancellation list and we'll be in touch if an earlier appointment becomes available.

Payment and Add-On FAQs

Q: When is my payment due?

A: Prepayment of your pet's surgery is required to secure it's appointment, due 2 weeks prior to the surgery date. An invoice for the surgery fee and a link to our additional services page will be sent to your provided email upon confirmation of your pet's appointment.

Q: How do I pay for my services?

A: Online payment information is found in your confirmation email. The clinic also accepts Visa, Mastercard, Interac Debit and Cash although online payment is preferred to limit contact.

Q: Is pain medication an extra charge?

A: No, take-home pain medication is included in the cost of the surgery.

Q: Does my pet really need a head cone?

A: An e-collar (head cone) will help to prevent your pet from licking its incision after surgery and avoid possible complications such as infection. It is recommended that your pet wear an e-collar (cone) for 14 days post surgery.

Q: What is a microchip?

A: Microchips are a one-time, permanent form of identification. We recommend microchipping your pet as an important aid in getting your lost pet back home to you. Collars can break, tags can be lost and tattoos can become hard to read. This is not a tracking device but a form of identification. For more information, go to:

Q: Does my pet need to be up to date on vaccinations to come in for surgery?

A: Although not mandatory for surgery, we recommend that all pets be up to date with vaccinations. Immunizing your pet is an important procedure that, in most cases, will provide protection against an illness that may be life threatening. Failure to vaccinate could result in your pet contracting a serious preventable disease.

Q: What is the flea treatment you offer?

A: We offer a one time dose of Advantage II : Flea Treatment. This application will help eliminate current flea infestation and prevent fleas for up to 30 days for the treated pet. A prevention program should be established with your regular veterinarian for continued treatment and for any other pets in your home.

Q: Can I bring another pet for just vaccinations or flea treatment?

A: No, we only offer these as an add-on to surgery.

Other FAQs

Q: Do you offer spay/neuter services for rabbits?

A: No, we strictly offer spay/neuter services for cats and dogs.

Q: Do you offer transportation or boarding services?

A: No, we do not.

Monday-Friday 8:00am-4:00pm

700 East Main Street

Welland, Ontario

L3B 3Y4

700 E Main St, Welland, ON L3B 3Y4, Canada

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